Our Terms and Conditions

By using this site and/or downloading any material, you agree to be bound by these Terms & Conditions.

This site is operated by CreateOnline Limited (CreateOnline).

1. Company Details

CreateOnline Ltd is a Company registered at Companies House in England as Registration Number 04620957, at Registered Address: The Mansion, Bletchley Park, Milton Keynes, MK3 6EB.

2. Agreement

This Agreement is a legal document, which sets out your rights and obligations, and those of CreateOnline, in relation to the services offered by us through this site or any other CreateOnline sites to which we linked. Viewing of the CreateOnline site itself is free; but when customers register through the site, they agree to the terms of this Agreement, and they re-affirm that agreement every time they use the CreateOnline services.

2.1 Terms
CreateOnline Limited provides access to and use of this site subject to these site terms. Your use of any part of this site constitutes your acceptance in full of these site terms, which take effect on the date that you first use this site. In addition, when you supply any personal information, you shall be deemed to have accepted the terms of the privacy statement. CreateOnline reserves the right to change these site terms at any time by posting changes on-line. You are responsible for regularly reviewing information posted on-line to obtain timely notice of such changes. Your continued use of this site after changes are posted constitutes your acceptance of this Agreement as modified by the posted changes. CreateOnline does not warrant that this site will be compatible with all hardware and software, which you may use. Although CreateOnline has put in place security measures for your protection, it shall not be liable for damage to, or viruses that may affect, any computer equipment, software, data or other property as a result of your access to, use of or browsing of this site or your downloading of any material. You may use material, information or data provided by this site for your own personal use. You may not use any such material, information or data in connection for your external business purposes without prior permission from CreateOnline. You shall not submit any material or information on this site which is in any respect in breach of any statute, regulation or byelaw of any jurisdiction or which may breach the intellectual rights or privacy rights of any third party or which may be defamatory, obscene or indecent. You shall fully and promptly indemnify CreateOnline against all damages, proceedings, claims, demands, liabilities, losses, charges, costs and expenses which CreateOnline may suffer or incur as a result (direct or indirect) of any material, information or data submitted by you on this site or used by you from this site. Nothing on this site shall constitute legal, financial or other professional advice. You should consult your professional adviser if you require such advice. The web site contains links to other sites. CreateOnline Limited accepts no responsibility for the content of any site to which a hypertext link from this site exists. The links are provided 'as is' with no warranty, express or implied, for the information provided within them. Except as otherwise provided in the Terms and Conditions for the provision of posters, CreateOnline shall not be liable for any damages (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material. Please read the following statement about our terms and how we may use your personal information. In short we will only use personal information to complete transactions with you. We will never sell your information to a third party. If you have any questions, comments or suggestions about the way in which we may use your personal information, please email us at admin@createonline.net.

2.2 Privacy
CreateOnline recognises the absolute importance of securing and maintaining customers' privacy and accepts its responsibilities in these matters. We may ask you to supply us with various information about yourself during your use of this site. CreateOnline will only use your personal information in a way that is fair to you. We will therefore only use your name and other information that relates to you in the manner set out in this privacy statement. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We may collect the following information: your name, postal address, telephone number, fax number and poster and credit card details. We need this information in order to process and deliver your poster (including passing your details onto couriers and other subcontractors) and in case we have any queries. In order to provide a service that meets our customer needs, we may also collect personal data relating to the popularity and usage of particular aspects of the site or related CreateOnline sites. However, such data will be used or aggregated only on an anonymous basis. If you would prefer not to receive that information, please inform us of this by sending an email to admin@createonline.net. We may also contact you with updates of what is happening on the web site. CreateOnline uses 'cookies' to save any customers' passwords to avoid having to retype it each time they make a purchase. We also use 'cookies' to track how our site operates and how it is used. We will only keep your information for as long as it is either required to by law, or as is relevant for the purposes for which it was collected. We shall not disclose your personal information to third parties, which you provide to us without obtaining your prior consent (unless we are required to do so by law). Any credit card information that you give to us will be captured on a secure server using SSL encryption. This is held at a secure and separate site. We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or, accidental loss of or destruction or damage to your information. CreateOnline can reassure you that any information you give us during the registration or ordering process as well as any that we know about you by other means will be well protected. It is important that you know exactly how any information you give us is used and that all information is collected lawfully and in accordance with the Data Protection Act 1998. The privacy policy forms part of the Agreement between us, and by purchasing goods from our site, you agree to be bound by the terms and conditions of this Agreement between us. You also give your consent to the way we may handle your personal data in the way stated in this policy statement. CreateOnline will not use this data, or disclose it to any other party, either during registration or at any other time, without your express permission, given during registration or at some other time. We may, however, disclose this data if compelled to do so by law, or in response to a valid request (deemed at our absolute discretion) from a law enforcement or government agency. We may also contact you in respect of special offers or competitions, but only if you have elected to receive this by not checking the opt-out box during the registration procedure. If you have any concerns or questions about the way information about you is used, please contact us at admin@createonline.net.

2.3 Site Availability
Whilst CreateOnline endeavours to ensure that this site is normally available 24 hours a day, CreateOnline will not be liable if, for any reason, this site is unavailable at any time or for any period. Access to this site may be suspended temporarily or permanently and without notice.

2.4 Changes
Any material changes to the way in which we use your data will be described in future versions of this privacy statement. Each time you enter the site you agree that the privacy statement current at that time shall apply to all information, which we hold about you.

2.5 Liability
Whilst CreateOnline endeavours to ensure that the information on this site is correct, no warranty, express or implied, is given as to its accuracy and CreateOnline does not accept any liability for any errors or omissions. Except as otherwise provided in the Terms and Conditions, CreateOnline shall not be liable for any damages (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material. Any information found on this site is intended for guidance only. We may change this site and anything described in it without notice to you. Nothing on this site shall constitute legal, financial or other professional advice. You should consult your professional adviser if you require such advice.

2.6 Trademarks
The CreateOnline name and logo and all related product and service names, design marks and slogans are the trademarks or service marks of CreateOnline or its suppliers.

2.7 Applicable law
CreateOnline is a company registered in England. As such, English law shall govern each transaction, including (without limitation) all contractual and other relationships, which arise as a result of such sales. You and we submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising out of any sale. If any of these terms contained herewith should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining site terms shall survive, remain in full force and effect and continue to be binding and enforceable.

2.8 Making a contract with us
To register for CreateOnline services, you must be over the age of 18 years and be legally able to enter into contracts for goods and services that you may buy here. We request that you agree to register for CreateOnline sales using your correct name, address and any other requested details. You may be asked to enter credit, debit or charge card details. You must ensure that (i) you are fully entitled to use that card at the time when you provide those details to CreateOnline, and when you use the card, and (ii) the card has available funds to cover all charges incurred on it in the course of buying from us. If any of the information you enter becomes incorrect or is superseded, then please notify us with the corrected information immediately.

2.9 Misuse of our site
CreateOnline reserves the right to suspend or terminate any customer's account which, is, or appears in our absolute discretion, to be, in breach of any of the provisions of this Agreement.

2.10 When will you be charged?
Your credit or debit card will be charged immediately when your order is placed.

2.11 Tax & Duties
VAT is charged on all goods and services where applicable. Customers are automatically responsible for the payment on all applicable duties for deliveries outside the European Union.

2.12 Corrections
Descriptions of goods and services included in the CreateOnline site are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them. However, you should know that the colours and appearance of images may vary very slightly from the way they appear on the screen.

2.13 Copyright
The images and designs available on the CreateOnline website are the property of CreateOnline, their partners, or their respective copyright owners, and are used by CreateOnline pursuant to express authorisation from copyright owners or their agents. You acknowledge that all copyright, trademarks and other intellectual property rights in and relating to CreateOnline are vested in CreateOnline or our partners where appropriate. You must not use, reproduce, modify or distribute our images or any part of those images in any manner, whatsoever. In the event that there is any dispute between us in relation to this issue, you agree that until the matter is resolved, an Interim Injunction will exist. Such an Interim Injunction made by a court, will prevent any further use or distribution of the image(s) in question, until a final court hearing where the court will make a decision on all the facts.

2.14 Loss
CreateOnline will not be liable to you or any third party for any indirect or loss or damage, or for any loss of data, profit, revenue, business or management time, howsoever caused. CreateOnline's liability under this Agreement (whether arising in negligence or otherwise), is limited under any circumstances to the lower figure of (i) 200 or (ii) an amount equal to the value of the customer's net order. This does not affect your statutory rights as a consumer.

2.15 Negligence
Nothing in this Agreement limits CreateOnline's liability for personal injury or death resulting from our negligence.

2.16 Reasonable Control
CreateOnline shall not be liable for any failure to perform its obligations under this Agreement if caused by matters beyond our reasonable control.

2.17 Changes to this Agreement
CreateOnline reserves the right to change the terms of this Agreement from time-to-time, and to post a revised or new version on the website. The new version will take effect from the day of posting on the site. The range of images together with information on price, finishes, delivery costs and exchange rates etc are also subject to change without prior notice.

3. Complaints

If for any reason you have a complaint about our service, please either call us on 0845 658 2470 (+44 845 658 2470 outside the UK), fax us on 01908 379494, or e-mail us at admin@createonline.net and we will deal with your complaint.

4. Customer Feedback

At CreateOnline we aim to provide the highest quality products and service to our customers. We would therefore greatly appreciate any comments or feedback from you about the products and service that we provide. Please either call us on 0845 658 2470 (+44 845 658 2470 outside the UK), fax us on 01908 379494, or e-mail us at admin@createonline.net.