Return and Refund Policy

1. Cancellation Policy

Standard Cancellation

We recognize that circumstances may change, and you might need to cancel your order. Our Standard Cancellation policy allows for the cancellation of orders under the following conditions:

• Cancellation Timeframe: You may cancel your order within 10 days from the original purchase date. This period allows sufficient time to review and process your cancellation request.
• Cancellation Fee: A restocking fee of 15% of the total purchase price will apply to all canceled orders. This fee covers administrative costs and the restocking process.
• Return Shipping: Customers are responsible for all return shipping expenses, including insurance, to ensure the safe return of the product to our facility. We strongly recommend using a reliable shipping service to minimize the risk of damage or loss during transit.
• Condition of Returned Equipment: The copier or equipment must be returned in the same condition as received, with all original accessories, manuals, and packaging intact. Any missing items or damages may result in additional charges. An approved Return Merchandise Authorization (RMA) from Printree Management is required to facilitate a smooth return process.
• Service Charges: Any service charges incurred before the cancellation, such as installation or setup fees, are non-refundable and remain the customer's responsibility.

2. Return Policy for Non-Operational Copiers

We stand by the quality of our products and are committed to resolving any issues that may arise. If your copier fails to operate according to the manufacturer's specifications, you may request an exchange within the following guidelines:

• Return Timeframe: Requests for exchange must be made within 10 days from the invoice date. This timeframe ensures any operational issues are promptly addressed.
• Return Authorization: Returns will only be accepted with an approved RMA number, which you can obtain from our customer service team. The RMA number is essential for tracking and processing your return efficiently.
• Customer's Responsibility: The customer is responsible for covering the return shipping costs, including insurance. Ensuring the copier is safely returned to our facility without damage is crucial to processing the return.
• Restocking Fee: A 15% restocking fee applies to all returns, including those for non-operational products. This fee covers the costs associated with processing the return.

3. Delivery Rejection

If you choose to reject the delivery of your copier or office equipment, the following terms apply:

• Liability: You will be liable for all invoiced charges, including any re-delivery or additional fees incurred as a result of rejecting the delivery. These charges ensure that Printree Inc. is compensated for the costs associated with the delivery attempt.

4. Payment Default or Contract Breach

In the event of payment default or contract breach, particularly if discounts were applied, the following conditions will be enforced:

• Forfeiture of Discounts: Any discounts applied at the time of purchase will be forfeited, and Printree Inc. will pursue the full price of the equipment through collections.
• Collection Fees: Collection fees and an annual interest rate of 5% (0.42% monthly) will be added to any outstanding balance on collection accounts. These fees cover the costs associated with recovering the outstanding amount.

5. Lease Agreements

For copiers leased through Printree Inc., the following conditions must be acknowledged:

• Acknowledgment and Acceptance: Customers must acknowledge and accept the installation of leased equipment for funding to be released to Printree Inc. This acknowledgment finalizes the lease agreement.
• Immediate Payment: If you refuse to confirm the installation to the leasing company, the full balance of the lease is due immediately. This ensures that Printree Inc. is compensated for the equipment provided.

6. External Contractors

When Printree Inc. engages external contractors to fulfill orders or services, the following conditions apply:

• Equal Terms and Conditions: The same terms and conditions that apply to Printree Inc. staff will also apply to external contractors. This consistency ensures all parties involved in fulfilling your order operate under the same standards.

7. Provisions for International Sales

For international sales shipped outside of the continental United States, the following conditions apply:

• "AS-IS" Sales: All international sales are considered "AS-IS" with NO WARRANTY. You must acknowledge and accept this condition before finalizing your purchase.
• Customer Responsibility: You are responsible for indemnifying Printree Inc. against any damages or losses arising from the use of such equipment. This indemnification protects Printree Inc. from liability in cases where international equipment may not meet local standards or expectations.

8. Maintenance Agreements

We offer flexible terms for the cancellation of maintenance agreements:

• Cancellation Notification: You may cancel your maintenance agreement by providing a 90-day notice. This advance notice allows us to manage our resources effectively and ensure all contractual obligations are met before the agreement is terminated.

9. Refund Policy

Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Non-Operational Products: If a product is found to be non-operational upon delivery and cannot be replaced, a refund may be issued after the item is returned and inspected.
• Cancellation Before Shipment: If you cancel an order before it has been shipped, you may be eligible for a full refund, minus any applicable processing fees.

Processing Refunds

• Inspection Period: Upon receiving the returned item, our team will inspect it to verify the condition and ensure all accessories and packaging are intact. This process typically takes 7–10 business days.
• Refund Issuance: Once the inspection is complete, and the return is approved, refunds will be issued to the original payment method within 7–14 business days. Please note that processing times may vary depending on your financial institution.
• Deductions: Any applicable restocking fees, return shipping costs, or service charges will be deducted from the refund amount.
• Non-Refundable Items: Certain items, such as custom orders or software products, may be non-refundable. These exclusions will be clearly communicated at the time of purchase.