Unlimited support, zero extra cost
24/7 remote and on-site service with 99.8% uptime guarantee
See support plansWorld-class support team
99.8%
Service uptime
< 4 Hours
Average response time
24/7
Remote support
Unlimited
Service calls
Comprehensive support coverage
Remote Support
24/7 remote diagnostics and troubleshooting
On-Site Service
Unlimited on-site visits when needed
Preventive Maintenance
Scheduled maintenance to prevent issues
Parts & Labor
All parts and labor included at no extra cost
Priority Support
Priority response for business-critical issues
Dedicated Account Manager
Your personal point of contact
How our support works
Issue detected
- Our AI monitoring alerts us automatically
- OR you contact us via phone/email/portal
Rapid response
- Remote fix attempt within 1 hour
- On-site dispatch if needed (4-hour average)
Problem resolved
- Issue resolved with full documentation
- Preventive measures implemented
Multiple ways to reach us
Phone Support
1(877) 777-7419
24/7 availability
Email Support
support@printree.com
Response within 2 hours
Live Chat
Instant messaging
Available 6am-10pm ET
Customer Portal
Online ticket system
Track all service requests
Our commitment to you
| Metric | Guarantee |
|---|---|
| Response time (remote) | < 1 hour |
| Response time (on-site) | < 4 hours |
| Resolution time | 95% within 24 hours |
| Uptime guarantee | 99.8% |
| Scheduled maintenance | Quarterly |
| Parts availability | 99% |
Proactive care, not reactive fixes
Our quarterly preventive maintenance program keeps your equipment running at peak performance. We catch potential issues before they become problems, ensuring maximum uptime and longevity for your copier.
- Complete system diagnostics
- Clean all components
- Replace wear items
- Software updates
- Performance optimization
- Usage report & recommendations
Quarterly Maintenance
Included with every lease
What customers say about our support
"Their support team resolved our issue in under 2 hours. The response time is incredible, and the technicians are truly knowledgeable."
Sarah Mitchell
Anderson Law Group
"We've had zero downtime since switching to Printree. The preventive maintenance program catches issues before they become problems."
Michael Chen
Bayshore Medical Center
"Having a dedicated account manager makes all the difference. They know our setup and can troubleshoot quickly."
Jennifer Adams
Pacific Financial Services
Support FAQ
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Join hundreds of businesses that trust Printree for reliable, unlimited support
Start your lease today